Category: Technische Dokumentation

Setting Up a CLI Chatbot: Three Paths for Technical Writing

Setting up a CLI chatbot sounds like an afternoon of configuration work. In practice, the first productive use across all three variants I describe takes less than an hour. The difference lies in what you want to have at the end — and which provider fits your existing subscription. Why use a CLI at all? […]

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CCMS Migration: Why Most Projects Take Too Long

I have never yet seen a CCMS migration project that stayed within its original schedule. I do not say that to talk the undertaking down. A CCMS migration is one of the most worthwhile investments a technical writing department can make. But the discrepancy between planned and actual effort is strikingly large in this area. […]

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The Cost Effects of Poor Documentation

The costs of poor documentation appear as a line item in no budget plan. As a result, avoiding these costs shows up in no report either. Both are real and measurable in concrete amounts, and both are spread across many cost centres. This double invisibility is the real lever that goes untouched in most organisations. […]

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